Raa Shop – Mile End

The first car I purchased in 1998 was insured with RAA. Since then, all cars I ever had RAA was the go-to insurer. All three current cars at home are insured with RAA. Even my mum's car I insured for her are with them. Home and content with RAA. Landlord/content insurance with RAA. Recently, I noticed that every 6 months, my premium on my 2018 Mercedes-AMG C43 was increasing by hundreds of dollars. I rang to query about this and the best discount they could offer me was approximate $75 total for 6months (as a result off reducing sum insured and decreased kms per year) And had the nerves to hint in a reply email that I may not be quality for the Lifetime Vehicle Replacement if I make a claim if i was to proceed with reducing the sum insured. When in previous email correspondence and phone conversation, they made it clear I fit the criteria and qualified for Lifetime Vehicle Replacement. 25 years of loyalty meant nothing. Disappointed and see no reasons to recommend this outfit. Once various policies expires it will be time to move on. As they don't take care of existing customers.

I had a very very bad experience with the RAA. I've been with them for years and years. I slipped on a blanket as I was getting out of bed and I crashed into the built-in robes. The centre door that that contains the mirror splinted into 1,000 pieces causing the other two doors to fracture the RAA said. We'll only cover the door that contains the glass and I've had two companies out here and they're both said we cannot fix one door without the other. We need to fix the whole 3 of them. I took out home and contents inside, as I live in a unit and the statra corporation will only cover the outside of the building as per stated in the insurance contract. So I felt covered knowing I had the RAA behind me for contents and the building inside, of the unit. I attempted to claim under my Building and contents policy they said NO WE WILL ONLY FIX THE DOOR WHICH HAS THE GLASS IN IT. I have a policy which is called accidental accident insurance which l pay a premium payment to RAA. They again said NO I CONTACTED YOUI INSURANCE AND I PUT THE SCENARIO WHAT ACTUALLY HAPPENED TO ME, TO THEM AND THEY SAID I WOULD HAVE BEEN COVERED. I WAS QUITE UPSET.

RAA Mile End is conveniently located and has off-street parking. RAA is a South Australian service and brand that many people trust. The counter staff are friendly and helpful and I always feel like a valued customer. There are many handy maps, travel accessories, camping gear, luggage options and other products on display. I've used the travel service on several occasions and been mostly happy with the advice and deals. RAA travel insurance is outstanding if you are a member. I do feel that face-to-face service when making an insurance claim is warranted BUT sadly, it's the usual phone only option. I cannot fault the excellent handling of my car insurance claims - broken windscreen, rear end collision and carpark bingle. All dealt with quickly and fairly. I find that RAA team leaders are willing to listen to feedback and take on board suggestions for a better customer experience.